(San Diego Work From Home – Mon. – Fri. daytime schedule!) – 509421
Due to our continuing business growth, OptumHealth Behavioral Solutions has an immediate need for an Employee Assistance Program Counselor in San Diego, CA. In this full-time telecommuting role, the EAP Specialist will be responsible for taking inbound calls to provide telephonic assessment and solution focused consultation to clients calling regarding their behavioral health benefits and work/life balance needs. In addition to assessment and triage, the successful candidate will engage in short-term problem resolution, authorization and referrals for routine and crisis callers.
Monday – Friday business hours/no weekends!
Qualified candidates must be local to San Diego and available for training and staff meetings at our Mission Valley office!
•Answer inbound calls for EAP and Behavioral Health
•Assessment and triage, short-term problem resolution, authorization and referrals for routine and crisis callers
•Provide solution focused consultation to assist member with issue resolution
•Determine member eligibility and benefit coverage and triage as appropriate
•Update and enter clinical notes in care management database
•Master’s degree in Psychology, Social Work, Counseling or Marriage and Family Counseling
•A minimum of 3 years of EAP experience or 5 years of behavioral health/social work experience (post-Master’s)
•Demonstrated ability to use a PC and navigate multiple screens in a Windows environment
•California Behavioral Health License (LCSW, MFT, PhD/PsyD)
•Call center experience
•Managed care experience
OptumHealth helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their health care needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.
At OptumHealth, you will perform within an innovative culture that’s focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that’s greater than you’ve ever imagined.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
To apply click here.